This article includes instructions for how you can check to see what email address is registered to your TTR account, or if you have created more than one account. The troubleshooting steps below may be helpful if you’re encountering login issues, or if you’re having trouble finding courses you enrolled in.

How to confirm what email address you have registered with TTR

If you’re logged into your TTR account.

  • If you are logged into your TTR account, you can check to see what email address you registered by navigating to your account settings page. 
  • Then scroll to the bottom and click on the link Change Email Address.

Missing course tip: if you recently signed up to TTR and enrolled in a course, but you didn’t receive a confirmation email, this could indicate an error was made when you entered your email address. 

Review more troubleshooting steps on how to find your missing course.

  • Check the email address that is listed in the Email section of your account settings and carefully review it to make sure no typo was made by mistake when you created your account. 
    • If an error was made, our system would have attempted sending your confirmation email to the incorrect address. Provided the enrollment went through, however, your course should be available in your My Courses Page.
    • If your email address was incorrectly entered, you can update your TTR email address and then log in moving forward with that address.
    • If the email address was incorrectly entered, and the address you want to enter is already assigned to another TTR account you created, then please submit a merge account request. 

If you’re not logged into your TTR account

  • Try a password reset: If you can’t remember what email address you used to sign up to TTR, and therefore, you can’t log in, try resetting your account’s password by entering different email addresses you use. Be sure to check your junk/spam mail folder for your password reset email.
  • Check all your email accounts for confirmation emails from TTR: when you enroll in a course, a confirmation email is sent to the email address registered to your TTR account. Be sure to also check your junk/spam mail folder.
  1. Try logging into TTR using the email address you received the confirmation email in. 
  2. If you can’t remember the password you used to sign up, initiate a password reset for your TTR account.

Missing course tip: if you find emails from TTR in more than one of your email accounts, this could indicate that you have more than one, active, TTR account. The course you’re looking for could be registered to one of your other accounts. .

Have you discovered you created more than one TTR account?

If you determine that you have more than one TTR account, and would like to merge them, learn how you can submit a merge account ticket here.